Refund policy

At BALLRZ, we want you to love your purchase. If you’re not completely satisfied, we’re here to help with returns and exchanges.

Return Eligibility

There is no return policy, but you can exchange items within 2 days of receiving your order, subject to the following conditions:

  • Items must be unworn, unwashed, and in original condition
  • Tags must be attached
  • Items must be in original packaging (if applicable)
  • Proof of purchase is required (order confirmation or receipt)

Final sale items, including undergarments, swimwear, clearance, or custom items, are not eligible for return or exchange.

How to Initiate a Return or Exchange

To start a return or exchange:

  1. Email us at Info@ballrz.in with your order number and reason for return/exchange.
  2. We will respond with return instructions and a return address.
  3. Send the item(s) back within 2 days of receiving the instructions.

Exchange Shipping Policy

  • Customers are responsible for exchange shipping costs unless the item is faulty or incorrect.
  • We recommend using a trackable shipping service—we are not responsible for lost return packages.

Refunds

THERE WILL BE NO REFUND POLICY WITH BALLRZ.

Exchanges

We offer free exchanges for the same item in a different size (subject to availability).

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 2 days of delivery. We will cover return shipping and ensure the issue is resolved promptly.

Contact Us

For any return or exchange inquiries, please reach out to us:

  • Email: Info@ballrz.in
  • Phone: +91-9953255154
  • Address: H-1-865 FIRST FLOOR RIICO INDUSTRIAL AREA BHIWADI RAJASTHAN, Pin-301019